Terms and Conditions
Welcome to Koko's Kitchen!
These Terms and Conditions ("Terms") govern your use of our website, [website address] (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site.
1. Use of the Site:
a. You must be at least 18 years old to use this Site.
b. You may use the Site for lawful purposes only.
c. You may not use the Site:
In any way that violates any applicable federal, state, local, or international law or regulation.
To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
To impersonate or attempt to impersonate Koko's Kitchen, a Koko's Kitchen employee, another user, or any other person or entity.
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Koko's Kitchen or users of the Site or expose them to liability.
2. Intellectual Property:
a. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Koko's Kitchen, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
3. Disclaimer:
a. The materials on Koko's Kitchen's website are provided "as is." Koko's Kitchen makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
b. Further, Koko's Kitchen does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations:
In no event shall Koko's Kitchen or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Koko's Kitchen's website, even if Koko's Kitchen or a Koko's Kitchen authorized representative has been notified orally or in writing of the possibility of such damage.
5. Liability Disclaimer:
Koko’s Kitchen is not responsible for any health outcomes, reactions, or adverse effects resulting from the consumption of our products by pets. Our treats are intended as supplemental food and not as a complete diet replacement. Pet owners should consult a veterinarian before making significant dietary changes for their pets.
6. Accuracy of Materials:
The materials appearing on Koko's Kitchen's website could include technical, typographical, or photographic errors. Koko's Kitchen does not warrant that any of the materials on its website are accurate, complete, or current. Koko's Kitchen may make changes to the materials contained on its website at any time without notice. However, Koko's Kitchen does not make any commitment to update the materials.
7. Links:
Koko's Kitchen has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Koko's Kitchen of the site. Use of any such linked website is at the user's own risk.
8. Modifications:
Koko's Kitchen may revise these Terms of Use for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms of Use.
9. Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of IL and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Our Privacy Policy
Koko's Kitchen's Commitment to Privacy
Your privacy is important to us. This Privacy Policy ("Policy") describes how Koko's Kitchen collects, uses, and shares personal information of users of our Site.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information (Pre-Sale):
When you visit our website or engage with us, we may collect the following personal information that you provide voluntarily:
Names
Email addresses
Dog birthdate (optional for personalization)
This information is provided at your discretion and helps us to follow up on inquiries, provide personalized customer service, add you to our newsletter, or share promotions. We do not sell your information to third parties.
b. Personal Information (At Purchase):
When you place an order through the Site, we collect additional information necessary to process your purchase:
Name
Billing address
Shipping address
Payment information (including credit card numbers)
Phone number
We collect this information to fulfill your order, process payments, and arrange for shipping.
c. Automatically Collected Information:
We may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
2. How We Use Your Information
a. Order Information:
We use the order information that we collect to fulfill orders placed through the Site, including processing payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
b. Device Information:
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
c. Marketing and Communications:
We may use your information to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications at any time by following the unsubscribe link or instructions provided in any email we send.
3. Cookies and Cookie Consent
We use cookies on our website to enhance user experience, analyze site traffic, and personalize content. By continuing to use our website, you consent to our use of cookies.
We offer a cookie management tool that allows you to manage your cookie preferences. You can change your settings to accept or reject non-essential cookies. Please refer to our Cookie Policy for further details on the types of cookies we use and how you can manage your preferences.
4. Third-Party Services
a. Google Analytics:
We use Google Analytics to help us understand how our customers interact with the Site. Google Analytics collects information about your use of the Site, such as your IP address, browser type, and time spent on the website. You can review Google’s Privacy Policy here: https://www.google.com/analytics/terms/default.html. You can opt-out of Google Analytics Opt-out Browser Add-on Download Page
b. Mailchimp:
We use Mailchimp to manage email marketing campaigns and communications. Mailchimp collects and stores your email address and other personal details to send you marketing materials, newsletters, and promotional emails. You can review Mailchimp's Privacy Policy here: Mailchimp's Legal Policies | Mailchimp. You may unsubscribe from our mailing list at any time by following the instructions provided in any email we send.
c. Other Third-Party Services:
We may share your personal information with third parties to help us use your personal information, as described above. For example, we use Squarespace and Shopify to power our online store—please review their Privacy Policy here: Privacy Policy – Squarespace and Shopify Privacy Policy - Shopify
d. Legal Compliance:
We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
5. Data Retention
We retain your order information for our records unless and until you ask us to delete this information. We maintain this data for operational purposes, such as fulfilling orders and processing returns.
6. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, please note that no security system is perfect, and we cannot guarantee the absolute security of your information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with the effective date. Please review this Policy periodically for updates.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@kokos-kitchen.com or by mail using the details provided below:
Koko's Kitchen
2045 W Grand Ave Ste B #400288
Chicago, IL 60612
Effective Date: January 8, 2025